Technical Support Representative – Spanish speaker

Careers at Bloomberg

London

Posted Jan 11, 2017 - Requisition No. 56431

At Bloomberg we pride ourselves in providing the some of the most advanced financial technology in the industry. At our core we are a data and technology company and are passionate about moving the industry forward through cutting edge software and services. Our ever-expanding array of technology, data, news and media services fosters innovation and empowers clients – and offers nearly limitless opportunities for career growth.

What’s in it for you?

In our global technical support team, you will have responsibility to ensure that our core product, The Bloomberg Professional Service, is operating at a high standard. Through a variety of methods, such as inbound client calls, instant messages and real-time system monitoring tools, you will resolve client issues and proactively action items to maintain a high standard of system service.

Operating in an intense and high energy diverse environment, you will be acting fast and thoughtfully in your quest to troubleshoot technical cases, from software/hardware to connectivity and network troubleshooting.

We’ll trust you to:

  • Troubleshoot a variety of technical issues for our clients, in a busy and constantly evolving environment
  • Support, develop and innovate our service offering
  • Maintain an outstanding level of customer service focus whilst dealing with clients
  • Ensure all team members have the latest information on all ongoing issues by sharing knowledge and updates
  • Gain an understanding of our systems and contribute to their continual innovation and improvement through idea generation

We’ll need you to have:

  • Fluency in English and Spanish at a business fluency level
  • A solid understanding of IT infrastructure, including: Windows OS, PC hardware and x86/x64 architecture, network protocols and design, internet connectivity and general network routing, PC software.
  • Prior experience delivering customer support or client relationship management
  • Previous experience in troubleshooting technical issues
  • The aptitude to multitask with a high volume of tasks
  • Exceptional communication skills with the ability to remain calm under pressure

We’d love to see:

  • A real passion for computers/IT/Technology

If this sounds like you?

If you are passionate about technology, delivering quality service and eager to learn, then apply! We'll get in touch to let you know what the next steps are.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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