Technical Support Specialist
Posted Jan 24, 2020 - Requisition No. 80889
Bloomberg’s Technical Support / Implementation Specialists are the very best in global front line support. We are responsible for implementing and supporting Bloomberg’s variety of products and services. We are a high profile team that requires the best in technical troubleshooting.
What's The Role?
As a Technical Support Specialist, you will provide both new and existing Bloomberg clients with platinum technical service. You'll offer advanced technical skills to resolve issues and work closely with a range of stakeholders to deliver access to the Bloomberg infrastructure while meeting our clients’ connectivity needs. You will be responsible for leading key accounts while regularly liaising with market data and technology personnel as well as telecommunication providers, service vendors, and a variety of internal partners to ensure the highest quality of service to our customers.
If you wish to be involved in an exciting, fast-paced opportunity that allows you to fully utilize your communication, technical, and project coordination skills while gaining insight into the global financial markets - then this may be the opportunity for you.
We'll Trust You To:
- Be a self-starter with a passion for technology
- Have proficiency at multitasking in a high-volume environment
- Be dedicated to providing exceptional customer service
- Support Bloomberg's software, hardware, and network offerings coordinating with clients and stakeholders
- Install, manage, and maintain of all Bloomberg’s private IP network including connectivity and infrastructure
- Integrate and support Bloomberg products and services into our clients’ environments including troubleshooting and debugging application issues
- Set up hardware on virtual environments (VMWARE, CITRIX, etc)
- Engage with external vendors (HP, Dell,Cisco, McAfee, etc)
- Maintain relationships with telco vendors globally (AT&T, Verizon, Telefonica, BT) to report and escalate service impact issues on tail circuits
- Coordinate and lead internal/external resources to meet tight project deadlines
- Recommend, design, and implement infrastructure strategies to improve the support of Bloomberg products and service
- Multitask to prioritize a high volume of simultaneous projects and tasks
You'll Need To Have:
- A Bachelor's degree or equivalent experience
- Demonstrated knowledge of router commands, network protocols (such as SFTP, TCP, UDP, BGP, RIP, etc.)
- Experience with communicating and coordinating with internal/external groups to define project scope and meet project deliverables
- A real passion for and proven experience of supporting technology across a multitude of platforms
- A solid grasp of PC hardware, operating systems and software suites (Windows & Mac OS, Office Suite)
- Excellent communication skills
- Demonstrate an ability to remain calm under pressure
- An aptitude for multitasking
- Proven excellence in customer service
We'd Love To See (Nice To Haves):
- Knowledge of telecommunication lines, basic network design, and security
- CompTIA A+ or NET+ certification
- Advanced Excel knowledge including Macro and VBA and ability to crunch and analyze data
- Message protocols knowledge including FIX 4.0, FIX 4.2, and Fix 4.4
What’s It Like To Work Here?
We work hard. We are ambitious and set ourselves tough business goals. We are a meritocracy where everyone has a voice - not a job title. Working with people you trust, respect, and can collaborate with is more important than titles or position. Things move fast, and we want people who will enjoy working in this environment and feed off the energy. That being said, it isn’t all about work. Giving back is one of our core values, and there are many ways to get involved in philanthropic initiatives from helping local school kids with their reading to helping clean up local parks and waterways.
If this sounds like you:
Apply if you think we're a good match! We'll get in touch with you to let you know what the next steps are.
Bloomberg is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.