Workplace Experience Manager | London | Bloomberg Careers

Workplace Experience Manager

Careers at Bloomberg

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Posted Dec 13, 2021 - Requisition No. 98835

Our Team:

Here at Bloomberg, our employees' experience is a top priority. We’re known for providing outstanding customer service, and an experience that's consistent with our brand - outstanding and magnificent. Bloomberg's Hospitality group is looking for an individual to join our team. We warmly welcome our employees, guests and visitors as well as improve their internal experience within our EMEA headquarters. We are a critical component of our robust customer engagement philosophy and are particularly important given the agile design of our building. It is our responsibility to ensure the entire experience is consistently handled with outstanding service.

The Role:

As a Workplace Experience Manager, you will be responsible for the guest and employee experience and all touchpoints from pre-visit communications, first experience when entering the building, the pantry operations, and any events support.

You will lead a team of individuals who own the day to day operations of Front of House, Guest Experience, Employee Experience, Pantry Operations and Events support, to name only a few. Your team will ensure our processes and technologies create a consistent and memorable experience across all offices.

As part of your role you will also have oversight of all operations within the building that pertain to the guest experience. This is including budget oversight, vendor management, KPI's, SLAs, ad hoc projects, events support and its impact on day to day operations. You will need to be there and ready to answer questions, collaborate with multiple partners - internal and external, as well as utilize project management skills to facilitate Hospitality initiatives across the region. Every single day will be different - so it's important you're diligent and come in with an open mind set, ready to handle any challenge thrown your way.

Working with the Chief Product Owner of Hospitality, you will assist with implementing the strategy and leading all aspects of the delivery of initiatives across the hospitality function. You will bring your creative thinking, knowledge of industry practices, and innovation to drive enhanced solutions across Hospitality. You have outstanding interpersonal skills to partner with senior executives to design and deliver solutions and continuously improve the function. You have the ability to govern sophisticated projects and drive outcomes through enterprise-wide engagement with internal functions and teams.

We'll trust you to:

  • Develop and execute a strategy for key hospitality objectives as it relates to the Product Owner's initiatives
  • Act as the primary contact for queries from internal teams, customers, and vendors
  • Demonstrate a data-driven approach to supervise results, tackle problems directly and promote solutions
  • Cultivate an active network of relationships to drive alignment and facilitate collaboration across internal teams and business units
  • Supervise all events, catering, other group activities, as well as VIP arrivals every single day
  • Maintain connection between other hospitality groups (security, events, catering, etc.) to execute large events, visits and tours that take place within the building
  • Analyse data, reporting back on guest trends, tour information, events data and other internal affairs
  • Collaborate with global counterparts and work to further solidify and implement global quality standards
  • Demonstrate outstanding organizational skills and discretion while being proactive, detailed & results oriented
  • Lead EMEA Hospitality initiatives through cross-team collaboration, effective dependency, risk and issue management and leadership engagement
  • Partner with CPO on Hospitality priorities and align to strategic objectives
  • Assist with the delivery of sophisticated solutions across hospitality processes within an agile framework
  • Use data to drive strategy and monitor results, tackle problems directly and promote solutions

You need to have:

  • Ability to manage a team with strong people leadership skills as well as strong interpersonal skills
  • Ability to efficiently implement new processes and lead organizational change initiatives
  • Demonstrated ability to interact cross-functionally with all levels of executive management
  • Demonstrated experience in an environment with high customer service standards
  • Strong executive presence, confidence, poise, perseverance, and ability to develop relationships with a variety of partners
  • Consistent track record of building presentations and using Excel/data to tell a story
  • Excellent verbal and written communication skills
  • Ability to influence multiple partners including senior leadership
  • Demonstrate an “all hands on deck” mentality
  • Strong Microsoft Office skills, especially in Excel and PowerPoint

We'd Love to See:

  • Strong project management skills
  • Experience within an agile scrum working methodology
  • Passion for a fast-paced environment and has a sense of urgency and ability to be flexible according to business needs
  • Passion for innovative and viable suggestions for improving the guest experience

If this sounds like you:

Apply! If we believe you're a good match, we'll get in contact with you to let you know the next steps.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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