Posted Mar 31, 2017 - Requisition No. 57867
It’s 1pm on a hectic Wednesday, one of our trading clients calls in as they can't access Bloomberg and is losing money, our first line technical support team requires a site visit, you respond with urgency to find a solution. Within minutes, your remote troubleshooting skills have got her back up and working. As a Field Operations Technician and Engineer you thrive juggling tasks, re-prioritizing on a dime and thinking on your feet, seamless projecting a professional yet friendly attitude.
Our Global Field Operations teams work with urgency to provide 24/7 on-site technical solutions to Bloomberg’s clients in more than 75 countries. Our clients rely on our technology and the support that we provide to be able to do their jobs in a dynamic, highly-demanding, technology-focused environment. The team are all highly-skilled specialists who are able to assist them with all Bloomberg hardware (PCs, biometric devices, routers), software, and networking infrastructure. Providing a one-stop shop of onsite support and not leaving until the job is done.
We operate as Technical Account Managers when we are on site and make valuable contributions to our clients because of our expertise within Bloomberg working closely with other Bloomberg Technical Operations teams. We pride ourselves in offering top notch customer solution focused service by being able to understand and pre-empt client needs as well as deliver personal, on-the-ground value and assistance spotting gaps and implementing changes.
We're the calm voices and cool heads in a rapidly changing environment but we understand urgency, work hard, have commercial acumen and are customer service driven. Our clients internally and externally count on us daily. Our team is tight but our culture is wide open, just like our spaces. We challenge and support each other.
We are seeking a personable, client orientated, field operations technician who loves proactive problem solving and is not averse to dabbing in programming. This is a rare and multi-faceted role where you will be interacting with our clients in person and over the phone, working in our Node and Data Centers, as well as being a point of contact for escalated office support. You will be a key contributor for servicing clients scattered across Quebec and Ottawa and will work hand in hand with colleagues in the US and Canada to deliver the highest level of customer support.
Apply if you think we're a good match. We'll get in touch to let you know what the next steps are.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.