Posted Jun 5, 2017 - Requisition No. 58851
It’s Tuesday morning, and your phone is ringing off the hook. You answer, and it’s one of your loyal clients who is unable to log into their terminal. This client is dependent upon the Bloomberg Terminal in order for business to operate as usual. After taking a quick look, you realize that terminal access has been suspended due to non-payment for the most recent invoice. Your client is adamant that they submitted the invoice for payment two weeks ago. As a Customer Financial Service (CFS) representative, you understand the urgency of the situation: every moment that the client is unable to log in, their business suffers. You search high and low through the accounting systems to find the missing payment, but you explain it’s nowhere to be found. It is determined that payment was not properly processed by the client’s Accounts Payable department. Working with the client in order to find a solution, you ensure that service will be reinstated if payment is reprocessed by their AP team today. The client confirms, and you are now able to save the day by reinstating their Bloomberg Terminal!
Our CFS representatives must be able to think quickly on their feet while providing platinum customer service to Bloomberg’s loyal clients.
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