Associate, Customer Service (Contractor)

Careers at Bloomberg

New York, NY

Posted Mar 8, 2018 - Requisition No. 65805

Bloomberg Media's overall strategy is to be the leading, next-generation media company for global business by creating a portfolio of digitally-led, multi-platform brands that broaden Bloomberg's core audience beyond its traditional finance roots, towards global business.

Bloomberg Media has already achieved strong growth in overall revenue across multiple platforms including TV, digital, radio, and event sponsorships. A key focus area for 2018 is on continuing to scale readership and providing a seamless customer experience across Bloomberg Media's digital products, including Bloomberg.com and our mobile app.

We are seeking a highly-motivated, customer-centric individual to be part of the Customer Support Team for Bloomberg Media. You will be responsible for resolving a variety of customer servicing issues, through both digital servicing and proactive phone outreach. In addition, you will manage a feedback loop to help our product team, engineers, and marketers identify key issues, needed product changes and updated messaging to best serve our customers. You must have a passion for the customer, strong communication skills, and be comfortable operating in a fast-paced and dynamic environment.

We'll trust you to:

  • Prioritize and resolve customer issues via email and proactive phone outreach, ensuring to deliver outstanding service to Bloomberg Media's customers
  • Collaborate with other customer service associates, engineers, product managers, and marketers to troubleshoot and problem-solve inquiries as needed
  • Identify ways to improve our customer relationships by surfacing and synthesizing issues and providing creative solutions.

You'll need to have:

  • Bachelor's degree of equivalent practical experience
  • Prior experience or interest in customer support or sales
  • Proven ability to multi-task and manage multiple projects, while paying attention to detail
  • Ability to navigate technical platforms and systems to resolve customer issues
  • Effective communication, problem-solving, and analytical skills for troubleshooting and timely resolution
  • Professional demeanor as you represent the Bloomberg brand
  • Motivated self-starter who can operate autonomously

Does this sound like you?

Apply if you think we're a good match. We'll get in touch with you to let you know the next steps- but in the meantime feel free to browse this: https://www.bloombergmedia.com/

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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