Posted Jul 14, 2016 - Requisition No. 50354
Bloomberg is known for its world-class customer service. Optimal communication is the foundation of that service. We are building a unified communication platform which leverages technology and client intelligence. The platform optimizes the efficiency of our representatives and provides a seamless experience for our clients. This communication system also acts as a link between our internal departments, so you get instant feedback on your product and can easily see the direct impact that it has on our clients. This system supports Bloomberg's "HELP HELP" function, which enables our 300,000 clients to connect in real time with our unparalleled analytics and technical support staff.
We're using technologies such as natural language processing (NLP) and machine learning for real-time data analysis and business intelligence tools that will help our support staff provide a more informed customer experience, faster.
Who are you? A team player who uses your passion for software to consistently make an impact. Your colleagues look to you for guidance, and you love to share what you know to make the entire team better. You don't accept the status quo, instead you challenge assumptions and strive to improve everything you're involved with. You exhibit the courage to respectfully disagree with others across the organization, supporting your position with compelling arguments.