Posted Feb 9, 2017 - Requisition No. 57004
Our Global Information Systems Group (Infosys) is responsible for designing, deploying, and supporting Bloomberg’s the internal IT systems, including our global corporate network, and the hardware and software to support nearly 19,000 employees in more than 170 offices around the world. We are also responsible for the audio-visual technology in all of Bloomberg’s public spaces (including training and conference rooms), that host more than 500,000 visitors to Bloomberg offices each year.
Our employees rely on the technology solutions and support Infosys provides to do their jobs in a fast-paced, highly-demanding, technology-focused environment. We are a close-knit, hardworking team organized into 6 groups: Service Desk, Desktop Technicians, Infrastructure, Audio-Visual, Corporate Security, and Mobile Technology. Each of these groups develop, deploy and rely upon a complex set of proprietary and third-party systems to deliver the services we provide; and those systems are the key to understanding where we are doing our jobs well, and where we need to improve.
For example, our 19,000 employees generate more than 320,000 service requests each year through a ticketing system that drives both human and automated services—from software download to a Desktop dispatch. We handle approximately 400+ software titles, as well as, monitor and implement security for the entire corporate network that consists of 28,000 PCs, 50,000 screen displays and 120,000 network connections.
Our Desktop Engineering team drives the Operational engineering arm of the desktop experience and Infrastructure management. Our colleagues depend on us to ensure the stability and integrity of our desktop systems environment and management tools. We touch everything across Active Directory, MDT, SCCM, our remoting environment including RDP and Citrix, and GPO configurations and deployment. On our team you’ll support PC’s, Mobile devices, remote access services, images and PC policies. You’ll have the opportunity to collaborate across not only the information systems group, but also with security, risk and CTO to improve, secure and implement technology at the desktop level.