Employee Operations, Technology Project Manager
New York, NY
Posted Mar 29, 2022 - Requisition No. 101992
Workplace Operations & Supply Chain, through our services and applications provide an employee experience that drives innovation, collaboration, productivity, and transparency. Our Global Employee Operations Team is central to this effort by providing platinum support to 21,000 employees and more than 500,000 annual visitors in more than 170 state-of-the-art offices around the world!
We are a close-knit, hardworking team who rely upon a complex set of proprietary and third-party systems to deliver the services we provide; and those systems are the key to understanding where we are successful, and where we can develop.
Our 21,000 employees generate more than 320,000 service requests each year through a ticketing system that drives both human and automated services—from software download to a Desktop dispatch. We handle approximately 400+ software titles, as well as monitoring our entire corporate network that consists of 28,000 PCs, 50,000 screen displays and 120,000 network connections.
We are looking for a New York or London-based technical project manager to both develop and drive strategic initiatives globally. More specifically elevating the service experience, ticketing system, query automation, data & reporting for the global operations. This individual is responsible for assessing the internal and external factors that can affect project outcomes, leverage problem solving skills to ensure project plans deliver on time as well as work with stakeholders to inform the strategy. In addition, overseeing all aspects of a project information such as timelines, scope, requirements, and sprint management to ensure the initiatives stay on track.
We’ll Trust you to:
Communicate with and manage stakeholders at all levels, flex style as needed to inform and influence outcomes
Assess internal and external factors that can affect project outcomes, leverage problem solving and influencing skills to ensure project plans deliver on intent
Leverage data/evidence-driven approach to determine project success criteria and measure impact
Understand industry trends in the customer service space to contribute to the user-experience strategy
Promote steam synergy among operational partners, stakeholders, and vendors
Identify impediments and take a proactive approach at finding ways to remove roadblocks
Effective decision-maker to balance risks and benefits for overall good of the organization
You’ll Need to have:
Bachelor's Degree or Military experience
Proven experience in project management
Proven track record leveraging data to make insights and inform the project strategy such as Excel to analyze data
Previous experience with ticketing system development would be a plus
Strong interpersonal and communication skills, with a positive attitude