Employee Support Analyst, Workplace Operations & Supply Chain – Bloomberg Financial Solutions
New York, NY
Posted Oct 18, 2022 - Requisition No. 110442
Bloomberg is a global leader in business and financial information, news and insight, and we use innovative technology to deliver trusted data and bring transparency to the financial markets. Our customers around the globe rely on us for the information and tools they need to make critical investment decisions and remain connected across all sides of the financial community. And, to ensure the best experience for our 20,000+ employees across 176 offices globally, we provide the spaces and systems that allow our teams to work together with agility, productivity and collaboration, no matter where they are.
The Bloomberg Financial Solutions department of 5,000+ employees is at the forefront of ensuring success for our customers and employees alike. Our team comprises several key pillars: sales, service, operations, culture and brand. As a department, we are united by a common goal: We create meaningful relationships with clients by understanding their needs and delivering exceptional end-to-end support from sales and implementation, through their ongoing relationship with Bloomberg.
Workplace Operations & Supply Chain, through our services and applications are dedicated to providing an employee experience that drives innovation, collaboration, productivity, and transparency. Our Global Employee Operations Team is central to this effort by providing platinum support to nearly 21,000 employees and more than 500,000 annual visitors in more than 170 state of the art offices around the world.
We are a close-knit, hardworking team who rely upon a complex set of proprietary and third-party systems to deliver the services we provide; and those systems are the key to understanding where we are doing our jobs well, and where we can develop.
For example, our 21,000 employees generate more than 320,000 service requests each year through a ticketing system that drives both human and automated services—from software download to a Desktop dispatch. We handle approximately 400+ software titles, as well as monitoring our entire corporate network that consists of 28,000 PCs, 50,000 screen displays and 120,000 network connections.
What’s the role?
The Global Employee Operations Team is absolutely crucial to the smooth operation of our internal IT systems at Bloomberg. In the Employee Support Analyst role we are looking for people who can provide front line support to our employees which includes providing exceptional customer service and being able to resolve their technical queries. An important part of this role is also collaborating with our larger team in order to escalate and resolve more complex technical issues. You will be joining the team that forms Bloomberg's front line, providing level 1 & 2 technical IT support for our employees. You could be part of this team striving for best in class customer service whilst taking a detail-oriented approach to addressing our employees’ technical needs quickly and efficiently.
Support is coordinated via ticketing systems, over the phone or Instant Message. The role will be a combination of providing remote and desk side support for PCs, Laptops & MACs. In addition to PC support you will have the opportunity to learn more about and support other areas such as Mobile Technology and AV systems.
Full training on the Bloomberg software and ticketing systems will be given to the successful candidate.
We’ll trust you to:
- Always provide best in class customer service
- Provide foundational technical support to our 21,000 internal employees remotely and desk side
- Have proven analytical and problem-solving abilities
- Bring innovative ideas whilst demonstrating high energy, a sense of urgency, and decisiveness
- Manage multiple inquiries via our internal ticketing system
- Keep yourself up to date with the newest technologies
- Handle and deliver small projects
You’ll need to have:
- 1-3+ years of IT experience
- Foundational knowledge of technology processes and systems, such as popular operating systems and software applications. Plus an eagerness and aptitude to learn new technologies
- Have excellent spoken and written communication skills including proficiency in English
- Multi-tasking and problem solving skills as well as an ability to work independently
We’d love to see:
- Ability to thrive in a high pressure and high paced environment
- Ability to provide outstanding customer service
What’s It Like To Work Here?
We work hard. We are ambitious and set ourselves tough business goals. We are a meritocracy where everyone has a voice - not a job title. Working with people you trust, respect, and can collaborate with is more important than titles or position. Things move fast, and we want people who will enjoy working in this environment and feed off the energy. But it isn’t all about work. Giving back is one of our core values, and there are many ways to get involved in philanthropic initiatives from helping local school kids with their reading to helping clean up local parks and waterways.
What is Bloomberg? https://www.bloomberg.com/company/stories/what-is-bloomberg/
View our Benefits: https://www.bloomberg.com/company/careers/working-here/employee-benefits/united-states/?tactic-page=588601
Does This Sound Like You?
Apply if you think we're a good match. We'll get in touch to let you know that the next steps are.
Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or maternity/parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.
The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level.We offer one of the most comprehensive and generous benefits plans available and offer a range of total rewards that may include merit increases, incentive compensation [Exempt roles only], paid holidays, paid time off, medical, dental, vision, short and long term disability benefits, 401(k) +match, life insurance, and various wellness programs, among others. The Company does not provide benefits directly to contingent workers/contractors and interns.
Salary Range: 70,000 - 75,000 USD Annually + Benefits