Global Customer Support Representative - Portuguese Speaker

Careers at Bloomberg

New York

Posted Jan 3, 2017 - Requisition No. 56331

First impressions can make or break a client's perception of an organization. This is why our Global Customer Support representative role is about more than just managing inbound phone calls - it's about creating a journey for our clients and connecting them to people who keep their businesses alive.

You are on the front-line working as part of an international team, supporting our clients collectively in more than 18 languages. You will make your mark in a Global Customer Support Department that provides 24/7 superior telephone support to clients.

What's in it for you?

This is an exciting entry level position for candidates seeking a challenging, customer-focused opportunity. Previous customer service experience is preferred but we will make sure that you are ready to provide exceptional customer service through our rigorous training program. You will also receive an introduction to Bloomberg products, services, and clients and an insight into global financial markets.

Experienced representatives have the opportunity to be involved in mentoring, quality control and idea generation. Your career path may include venturing within the Operations department line in technical support or even other positions across others like Analytics or Global Data!

We will trust you to:

  • Provide outstanding customer service to our clients on inbound phone calls
  • Transfer customer calls to appropriate business areas
  • Outbound calling will be necessary
  • Identify, research, and resolve customer issues using proprietary company software

You need to have:

  • Bachelor's degree or equivalent experience
  • Exceptional customer service skills
  • Flexibility to learn and grow in a fast-paced, client-focused, environment
  • Strong telephone etiquette and a professional demeanor
  • Excellent verbal and written communication skills
  • Multi-tasking skills and problem solving skills
  • A desire to be part of a team but also work independently

You need to be able to:

  • Legally work in the US without visa sponsorship
  • Read, write and speak English and Portuguese at a business fluency level
  • Occasionally work a day on the weekend or on a bank holiday

If this sounds like you:

If you think you are a good match, driven and eager to learn, then apply! We'll get in touch to let you know what the next steps are.

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