Global Head of Customer Site Management

Careers at Bloomberg

New York

Posted Jan 10, 2018 - Requisition No. 64342

The Role:

We are looking for a dynamic and solutions oriented professional with managerial expertise to lead Bloomberg’s Supply Chain Customer Site Management (CSM) team globally. In partnership with our Asset Management, Future logistics and Field Services functions, you will work with our key partners to refine the strategy handling Bloomberg equipment at global client sites, including reverse logistics, customer hardware sparing, and client hardware self-service capabilities. You'll report to the Global Head of Supply Chain Distribution & Asset Management and interact regularly with our senior management, our finance functions, and managers at all levels in the organization, including vendors and third-party providers. You'll frequently be involved in matters that require complex judgments and solutions based on sophisticated analytical thought such as identifying solutions for a variety of complex client and logistics issues.

We’ll trust you to:

  • Provide effective managerial oversight and leadership for supervisory staff. This includes coaching, counseling, training, and performance reviews
  • Review our existing workflow and use your knowledge to provide vision on where we can embrace industry standard methodologies, streamline our processes to become more efficient, and continue to provide unparalleled customer service
  • Understand and utilize standard methodologies and industry trends in customer hardware support and reverse logistics
  • Understand our complex logistics, workflow, systems, organization and outputs to determine what success should look like
  • Transform the existing operational model for handling Bloomberg equipment at client sites to ensure that customer pain points are eliminated and that processes are effective and optimized
  • Use data analysis to actively identify new and innovative ways to track business performance, and suggest additional ideas for drivers and removing obstacles in our delivery
  • Identify, design, implement and handle additional strategies for running Bloomberg equipment at customer sites and reverse logistics
  • Collaborate and consult with colleagues in other areas of the business to identify operational synergies/alignment and cross-functional opportunities

You’ll Need to be:

  • Self-Motivated and autonomous: You love to work well in a team environment; you're able to focus on the solution and deliver results even when faced with set-backs
  • Clear Communicator: You deliver clear, concise and structured presentations where you understand your audience and convey the appropriate amount of information
  • Excellent Collaborator and Negotiator: You build good relationships with key partners and negotiate the scope of a project for a win-win outcome; you know how to identify cross departmental opportunities
  • Highly Creative and Innovative: You're able to think beyond specific tasks, understand the ultimate goal, and ask the right questions to drive value for the business. You see different approaches to a problem and anticipate future risk and challenges with potential solutions. You can challenge status quo with a curious and creative mindset and visionary ideas

You'll need to have:

  • 10+ yrs experience in supply chain operations, logistics or reverse logistics
  • Experience leading and managing global teams; travel will be required in this role
  • Ability to effectively implement new processes and lead change management initiatives
  • Hands-on project management experience with the ability to develop and manage complex project plans
  • Extensive client relationship management experience
  • People management skills in customer service with an excellent track record of achievement
  • Experience leading with data analysis to make decisions on process or system changes
  • Proven ability to effectively interact in a cross-functional environment with all levels of executive management
  • Ability to work both independently and as part of a team, follow-through on both verbal and written instructions, and have the ability and flexibility to multitask, prioritize, and organize multiple projects/tasks concurrently while meeting required deadlines
  • Experience structuring presentations with PowerPoint, modeling with Excel, Visio and drafting business communications

We'd Love to see:

  • Working knowledge of SAP
  • Professional experience aligned to the financial services industry

If this sounds like you:

Apply if we believe you're a good match, we'll get in touch with you to let you know the next steps. In the meantime further information around our Supply Chain operations can be found here - https://www.bloomberg.com/careers/blog/exactly-supply-chain/
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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