Posted Jan 23, 2018 - Requisition No. 64655
Our Global Information Systems Group (Infosys) is responsible for designing, deploying, and supporting Bloomberg’s the internal IT systems, including our global corporate network, and the hardware and software to support nearly 19,000 employees in more than 170 offices around the world. We are also responsible for the audio-visual technology in all of Bloomberg’s public spaces (including training and conference rooms), that host more than 500,000 visitors to Bloomberg offices each year.
Our employees rely on the technology solutions and support Infosys provides to do their jobs in a fast-paced, highly-demanding, technology-focused environment. We are a close-knit, hardworking team organized into 6 groups: Service Desk, Desktop Technicians, Infrastructure, Audio-Visual, Corporate Security, and Mobile Technology. Each of these groups develop, deploy and rely upon a complex set of proprietary and third-party systems to deliver the services we provide; and those systems are the key to understanding where we are doing our jobs well, and where we need to improve.
For example, our 19,000 employees generate more than 320,000 service requests each year through a ticketing system that drives both human and automated services—from software download to a Desktop dispatch. We handle approximately 400+ software titles, as well as, monitor and implement security for the entire corporate network that consists of 28,000 PCs, 50,000 screen displays and 120,000 network connections.
The Global Head of Employee & Visitor Experience (EVE) is responsible for the day-to-day delivery of the technologies, tools, hardware, software and troubleshooting that Bloomberg’s 19,000 employees rely on every day to do their jobs. Bloomberg has a dynamic and diverse workforce that includes thousands of software engineers, salespeople, product developers, data specialists, news reporters, operations support, and many others. Each of these groups has unique needs that we must meet to ensure our products and services get to our customers. Our primary goals are to anticipate and deliver the services our workforce needs quickly, efficiently, through an engagement experience that is pleasant and as seamless as possible.
In addition, the head of EVE supports the technologies and guest experiences that service more than 500,000+ annual visitors to Bloomberg’s offices around the world. At Bloomberg we seek to seamlessly integrate our technologies into our total employee and guest experiences. Our job is to make technology an enabler of collaboration and productivity.
Bloomberg is a complex multi-product, device, market, platform, and service challenge ideal for a user experience thought leader who has the functional depth, breadth, and ambition to build, deliver and measure the best end- user experience possible.
Apply if you think we're a good match. We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at this:
Bloomberg is an equal opportunities employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.