Global Ticketing Systems - Scrum Master Consultant

Careers at Bloomberg

New York

Posted Mar 29, 2017 - Requisition No. 57811

Our in-house ticketing system ensures that 60+ Bloomberg departments worldwide can receive and keep track of work requests every day. This high volume system receives a new ticket every seven seconds and updates occur every half second. These tickets, which range from simple temperature control requests to complex major system overhauls, are then distributed to any of the 8,500 employees in the system by our intelligent distribution engine. Our ticketing system also features a comprehensive suite of search and reporting tools, intricate graphical support applications, and quality assurance mechanisms.

We have adopted an Agile environment using Scrum methodologies to increase innovation and collaboration. You will use your expertise in Scrum and Kanban to lead us through the adoption, implementation, and maintenance of Agile processes, principles, and practices across the team. You'll work directly with the team to identify, prioritize, and eliminate obstacles in the development process. In other words, you will help make sure things run smoothly - all the time.

We'll trust you to:

  • Perform ongoing assessments of the team's Scrum maturity and implement iterations as needed
  • Cultivate Communities of Practice
  • Partner with product owners to ensure vision, roadmap, and personas are well defined
  • Help teams continuously reflect and improve, becoming more effective in their roles and increasing their predictability, collaboration, and quality practices
  • Ensure adherence to Agile methodology including sprint events (stand-ups, demos, retrospectives), roadmapping, backlog management (definition, grooming, prioritization), and sizing, task estimation, and velocity tracking

You'll need to have:

  • 2+ years of experience practicing Scrum and Lean Startup methodologies
  • Exposure to real-world Scrum, guiding at least two organizations through Scrum adoption
  • Professional experience as a hands-on software developer
  • Demonstrated experience with change management across multiple teams, products, environments, and technologies
  • Familiarity with SAFe, LeSS, or other approaches for scaling Agile
  • Working knowledge of Atlassian tools

We'd love to see:

  • Scrum Coach Certification (CSC)
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