Guest Experience Representative

Careers at Bloomberg

New York

Posted Sep 1, 2016 - Requisition No. 53905

Our team:

Here at Bloomberg, our guests' experience is a top priority. To continue to provide exceptional customer service and a guest experience consistent with our brand, Bloomberg's Hospitality group is looking for an individual to join our Guest Experience team. The team warmly welcomes guests and visitors into Bloomberg's World Headquarters. They are a critical component of our robust customer engagement philosophy and are particularly important due to the design of our building which incorporates two initial points of contact - the Front Desk and the 6th floor main area (otherwise known as "the Link").

You’re one of those people who:

  • Are passionate about customer service
  • Enjoys interacting with a diverse group of people
  • Likes a fast paced environment
  • Loves coming up with innovative and viable suggestions for enhancing the experience

We'll trust you to:

  • Welcome arriving guests and orient them to the building. You will make sure that guests enjoy the energy of the Link and ensure their comfort as they wait
  • Take on a sense of ownership for the Link and make sure that it is meticulously maintained, passing on maintenance needs to the vendor managers on duty
  • You will also keep an eye on the cleanliness and neatness of the conference rooms and common areas
  • Be aware of all events, catering, other group activities, and VIP arrivals in the building each day and be prepared to welcome/coordinate with other departments for the welcome of guests

On any given day, you'll:

  • Conduct building tours
  • Assist with large events or activities that take place in the building

You need to have:

  • 1 - 4 years' experience within the hospitality or hotel industry
  • Previous practice of exceptional customer service
  • Excellent verbal communication skills
  • Exhibit great presence, confidence, poise and patience
  • Awareness of top executives, heads of departments and groups, administrative assistants, leaders and influencers

We'd love to see:

  • Strong Bloomberg company knowledge is a plus
  • Familiarity with the Bloomberg Terminal is a plus
  • A hospitality education

If this sounds like you:

Apply! If we think you're a good match, we'll get in touch with you to let you know the next steps.

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