IT Desktop Analyst

Careers at Bloomberg

New York

Posted Apr 12, 2017 - Requisition No. 58047

Our Team:

Our Desktop Team is crucial to the smooth operation of our internal IT systems at Bloomberg. Bloomberg Information Systems provides technical support for all in house IT systems, a pivotal part of this group is the Desktop team. This team forms Bloomberg's backbone, providing 1st and 2nd line IT support for all of our employees. You could be part of this team striving for excellent customer service whilst taking a detail oriented approach to addressing customer needs quickly and efficiently.

Support is coordinated via ticketing systems or Instant Message. The role will be mainly providing desk side support for PC's that are primarily running a Windows OS. In addition to PC support, you will be supporting other systems such as Macs, mobile technology and AV systems. Full training on the Bloomberg software and ticketing systems will be given to the successful candidate.

We’ll trust you to:

  • Provide technical support to over 2200 internal New York employees at our 120 Park office
  • Provide excellent levels of customer service
  • Manage and deliver small projects on time
  • Have the ability to present ideas in user-friendly language to non-technical employees
  • Have excellent spoken and written communication skills in English
  • Have proven analytical and problem-solving abilities
  • Have the ability to work effectively in a fast-paced, innovative environment demonstrating high energy, a sense of urgency and decisiveness

You’ll need to have:

  • 2+ years of experience in a customer service orientated role in an IT environment
  • A passion for technology
  • An understanding of Microsoft Windows operating systems
  • We’d love to see:

  • Mac OSx Experience
  • Knowledge of Cisco telephony
  • Audio Visual support experience

If this sounds like you:

Apply if you think we're a good match. We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at this:

http://www.bloomberg.com/careers/blog/what-is-bloomberg/
Bloomberg is an equal opportunities employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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