IT Service Desk Analyst

Careers at Bloomberg

New York

Posted May 17, 2017 - Requisition No. 58590

Our Team:

The Global Service desk team is absolutely crucial to the smooth operation of the internal IT systems at Bloomberg. Bloomberg Information Systems provides technical support for all in house IT systems. A core part of this group is the Service Desk. This team forms Bloomberg's front line, providing level 1 & 2 technical IT support for all of our employees. You could be part of this team striving for first call resolution whilst taking a detail oriented approach to addressing customer technical needs quickly and efficiently.

Support is coordinated via ticketing systems, over the phone or Instant Message. The role will be mainly providing remote and sometimes desk side support for PC's that are primarily running a Windows OS. In addition to PC support, you may also be supporting other systems such as Macs, mobile technology and AV systems. Full training on the Bloomberg software and ticketing systems will be given to the successful candidate.

We’ll trust you to:

  • Provide level 1 and 2 technical support to our 19,000 internal employees
  • Provide excellent levels of Customer service
  • Have the ability to work under pressure
  • Have the ability to present ideas in user-friendly language to non-technical staff
  • Have excellent spoken and written communication skills in English
  • Have proven analytical and problem-solving abilities
  • Have the ability to work effectively in a fast-paced, innovative environment demonstrating high energy, sense of urgency, and decisiveness
  • Show the ability to multitask with a high volume of tasks

You’ll need to have:

  • Experience in providing 1st and 2nd level support within a fast paced business environment
  • Active Directory experience
  • Experience supporting Microsoft Windows operating systems
  • Knowledge of Microsoft Office applications
  • A clear and proven interest in Technology
  • Experience working within a team environment
  • Knowledge of mobile technology

We’d love to see:

  • Experience supporting users in a Mac environment
  • Knowledge of Cisco telephony
  • Audio Visual support experience

If this sounds like you:

Apply if you think we're a good match. We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at this:

Bloomberg is an equal opportunities employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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