Posted Mar 5, 2018 - Requisition No. 65680
Incident Management/Project Management Analyst (Information Systems)
Our Global Information Systems Group (Infosys) is responsible for designing, deploying, and supporting Bloomberg’s internal IT systems including our global corporate network and the hardware and software to support nearly 19,000 employees in more than 170 offices around the world. We are also responsible for the audio-visual technology in all of Bloomberg’s public spaces (including training and conference rooms) that host more than 500,000 visitors to our offices each year.
Our employees depend on the technology solutions and support Infosys provides to do their jobs in a fast-paced, highly-demanding, technology-focused environment. We are a close-knit, hardworking team organized into 6 groups: Service Desk, Desktop Technicians, Infrastructure, Audio-Visual, Corporate Security, and Mobile Technology. Each of these groups develop, deploy, and rely upon a complex set of proprietary and third-party systems to deliver the services we provide. Those systems are key to understanding where we are doing our jobs well and where we need to improve.
For example, our 19,000 employees generate more than 320,000 service requests each year through a ticketing system that drives both human and automated services (from software download to a Desktop dispatch). We handle approximately 400 plus software titles as well as monitor and implement security for the entire corporate network consisting of: 28,000 PCs, 50,000 screen displays, and 120,000 network connections.
As an Incident Management/Project Management Analyst (Information Systems), you'll be responsible for the day-to-day delivery of the technologies/tools/hardware/software and the troubleshooting that Bloomberg’s 19,000 employees rely on every day to perform their role. We have a dynamic and diverse workforce that includes thousands of software engineers, salespeople, product developers, data specialists, news reporters, operations support, and many others. Our teams have unique needs which must be met to ensure our products and services get to our customers. Our primary goal is to anticipate and produce the services our workforce needs quickly and efficiently while providing a quality engagement experience.
In addition, you'll support the technologies and guest experiences that service more than 500,000 plus annual visitors to our offices around the world. At Bloomberg, we seek to seamlessly integrate our technologies into our total employee and guest experience. Our team and your role is to make technology an enabler of collaboration and productivity.
Bloomberg is a complex multi-product, device, market, platform, and service challenge ideal for a user experience thought leader who has the functional depth, breadth, and ambition to build, deliver, and measure the best end user experience possible.
We’ll Trust You To:
Apply if you think we're a good match. We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at this:
Bloomberg is an equal opportunities employer and we value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.