Incident Management/Project Management Analyst (Information Systems)

Careers at Bloomberg

New York

Posted Mar 5, 2018 - Requisition No. 65680

Incident Management/Project Management Analyst (Information Systems)

Our Team

Our Global Information Systems Group (Infosys) is responsible for designing, deploying, and supporting Bloomberg’s internal IT systems including our global corporate network and the hardware and software to support nearly 19,000 employees in more than 170 offices around the world. We are also responsible for the audio-visual technology in all of Bloomberg’s public spaces (including training and conference rooms) that host more than 500,000 visitors to our offices each year.

Our employees depend on the technology solutions and support Infosys provides to do their jobs in a fast-paced, highly-demanding, technology-focused environment. We are a close-knit, hardworking team organized into 6 groups: Service Desk, Desktop Technicians, Infrastructure, Audio-Visual, Corporate Security, and Mobile Technology. Each of these groups develop, deploy, and rely upon a complex set of proprietary and third-party systems to deliver the services we provide. Those systems are key to understanding where we are doing our jobs well and where we need to improve.

For example, our 19,000 employees generate more than 320,000 service requests each year through a ticketing system that drives both human and automated services (from software download to a Desktop dispatch). We handle approximately 400 plus software titles as well as monitor and implement security for the entire corporate network consisting of: 28,000 PCs, 50,000 screen displays, and 120,000 network connections.

What's The Role:

As an Incident Management/Project Management Analyst (Information Systems), you'll be responsible for the day-to-day delivery of the technologies/tools/hardware/software and the troubleshooting that Bloomberg’s 19,000 employees rely on every day to perform their role. We have a dynamic and diverse workforce that includes thousands of software engineers, salespeople, product developers, data specialists, news reporters, operations support, and many others. Our teams have unique needs which must be met to ensure our products and services get to our customers. Our primary goal is to anticipate and produce the services our workforce needs quickly and efficiently while providing a quality engagement experience.

In addition, you'll support the technologies and guest experiences that service more than 500,000 plus annual visitors to our offices around the world. At Bloomberg, we seek to seamlessly integrate our technologies into our total employee and guest experience. Our team and your role is to make technology an enabler of collaboration and productivity.

Bloomberg is a complex multi-product, device, market, platform, and service challenge ideal for a user experience thought leader who has the functional depth, breadth, and ambition to build, deliver, and measure the best end user experience possible.
We’ll Trust You To:

  • Lead and support major Incident Management reporting and demonstrate experience in coordinating input from multiple cross-functional teams.
  • Provide strategic direction on diverse types of Projects and Incident Management activities that will drive efficiencies across the Bloomberg LP enterprise
  • Drive implementation of the standard execution of Incident Management processes
  • Handle escalations appropriately and implement high level solutions accordingly
  • Reactively follow incident response best practices, while proactively spearheading innovation for processes that are requiring constant incident responses.
  • Direct, manage, and act in alignment with user needs and system functionality to contribute to organizational policies
  • Drive a responsive design agenda, ensuring product experiences render seamlessly
  • Appropriately balance the need for efficiency and speed
  • Lead the driving, defining, and executing the company’s innovation agenda
  • Direct high level projects by organization goals, strategies, practices, and user objectives
  • Verify application results by conducting system audits of technologies implemented
  • Ensure product experiences behave according to our core values and expectations
  • Deliver on-time and on-budget
  • Always care to build and maintain a strong talent foundation across the Infosys discipline
  • Have exceptional stakeholder management skills
  • Lead in building consensus in cross-service design initiatives

You’ll Need To Have:

  • 3+ years of Incident Management experience.
  • Excellent knowledge of technical and personnel management
  • Experience in developing Incident Management organizational standards
  • Team building, mentoring, and leadership skills
  • Proven Project Management skills executable in a dynamic work environment
  • Excellent creative, communication, and analytical skills
  • Strong intellectual and emotional capacities
  • Passion for innovation and high attention to detail
  • Ability to delight users at a global scale across several platforms
  • Deep knowledge of the global digital device landscape
  • Solid grasp of responsive and proactive incident response techniques

We’d Love To See:

  • Certification or Degree in IT Security, Incident Management, Computer Sciences, Project Management or similar field(s)
  • Experience in managing and supporting users in a Windows, Mac, and Linux environment
  • Natural Disaster/Incident response experience

If This Sounds Like You:

Apply if you think we're a good match. We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at this:

Bloomberg is an equal opportunities employer and we value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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