Posted Sep 6, 2017 - Requisition No. 61922
Our team uses Machine Learning and Natural Language Processing to enhance Bloomberg’s client support experience. We build the technology that allows clients to get answers to their questions in an accurate and efficient fashion, while at the same time minimizing the need for human intervention on frequently asked questions. We leverage client intelligence gained from years of incoming questions to make our tools better able to react in real time to incoming client chats. Our group supports the Bloomberg Analytics desk, or HELP HELP service, which enables our 300,000+ clients to connect in real time and get their inquiries resolved.