Posted Mar 20, 2018 - Requisition No. 66119
Our product is the foundation of Bloomberg's premier reputation and client experience. We build the technology that allows Bloomberg representatives to answer client questions in an unparalleled fashion, and also helps quickly detect and diagnose issues in our product. Leveraging client intelligence gained from years of incoming questions, our tools are able to react in real time to incoming client chats and phone calls. Our group supports the Bloomberg Analytics desk, or HELP HELP service, which enables our 300,000+ clients to connect in real time and get their questions answered accurately and efficiently. We also provide tools that help our engineers to be easily notified about any issues within our product, and then communicate effectively about these issues across the various departments in the company.