Team Leader - Incident Management Team

Careers at Bloomberg

New York, NY

Posted Jul 10, 2018 - Requisition No. 68030

Our Team:

The Engineering Incident Management team manages the coordination and communication for all service-impacting outages to ensure they have minimal impact on all downstream users and are resolved as quickly as possible. To do this, we structure and lead investigations in partnership with technical teams across the company, from engineers to client support. We're trusted as the central point for all stakeholders, and ensure that accurate and timely information is communicated to all stakeholders during significant outages. We're critical to providing the best possible service for our clients, and we take pride in the impact we have on the company’s continued success. The team also facilitates Problem Management activities including root cause analysis and development of remediation actions to avoid recurrence of similar issues in the future.

The Role:

We're looking for a highly motivated team leader with a proven track record in talent development and people management, preferably with an Operations background. We'll depend on you to oversee and develop the NY and APAC Incident Management teams out of our New York office.

We'll trust you to:

  • Oversee the daily operation of your team, while enhancing the consistency of high quality incident response during significant outages
  • Drive the team to effectively communicate issues to engineers, support teams, and management, as well as resolutions or work-arounds to the client-facing teams
  • Represent your team on a global stage – you’ll be liaising regularly with the London-based Incident Management team to enhance our follow-the-sun support model
  • Collaborate with stakeholders across the firm using your expertise and experience to build relationships, break down silos, and help set strategies for the department
  • Establish a high level of organization to keep all parties focused and coordinated during outages
  • Act as an advocate for Diversity and Inclusion, truly understanding its importance to our business
  • You need to have:

  • Excellent written and verbal communication skills with the ability to effectively tailor communication of technical issues to various audiences
  • Strong collaboration skills and a proven track record in developing a robust network across stakeholder groups
  • Desire to learn new technologies and leveraging this knowledge in the management of significant outages
  • Excellent organizational skills and experience developing and refining operational procedures
  • Comfort with dynamic context switching in a high-tempo environment to keep the team focused on the most important tasks
  • Innovative problem solving skills, and willingness to challenge the status quo and collaborate on improving processes within the team
  • An assertive but diplomatic communication style with a proven ability to prioritize workload and perform in a high pressure environment

We’d love to see:

  • Python or C++ programming skills
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