Posted Jul 10, 2018 - Requisition No. 68030
The Engineering Incident Management team manages the coordination and communication for all service-impacting outages to ensure they have minimal impact on all downstream users and are resolved as quickly as possible. To do this, we structure and lead investigations in partnership with technical teams across the company, from engineers to client support. We're trusted as the central point for all stakeholders, and ensure that accurate and timely information is communicated to all stakeholders during significant outages. We're critical to providing the best possible service for our clients, and we take pride in the impact we have on the company’s continued success. The team also facilitates Problem Management activities including root cause analysis and development of remediation actions to avoid recurrence of similar issues in the future.
We're looking for a highly motivated team leader with a proven track record in talent development and people management, preferably with an Operations background. We'll depend on you to oversee and develop the NY and APAC Incident Management teams out of our New York office.
You need to have: