Toms Trade Desk Analyst, Analytics
New York, NY
Posted Feb 3, 2022 - Requisition No. 100371
Traders, Salespeople, compliance officers and middle office managers face the challenge of doing their job in the most efficient way possible. They need solutions that help them make markets, trade securities, manage their risk, P&L, compliance and straight-through processing. Bloomberg’s Sell-side order, execution and position management systems are designed to meet and exceed these needs.
Our Tradedesk teams are aligned to our industry leading Sell-Side order management solutions Trade Order Management Solutions (TOMS) that deliver global order, execution and position management tools for front-office professionals as well as middle and back office operations.
We are looking for individuals with market knowledge and expertise to support our TOMS clients with exceptional service that allows them to operate effectively.
What is the role?
You will join one of our TOMS Analytics teams, (TOMS Tradedesk) in NYC, delivering exceptional customer support to our clients using the Sell-Side OMS (TOMS Tradedesk) products. Here you will continue to build your knowledge on the industry, OMS functionality and Bloomberg terminal in general.
Being part of the team means you'll be providing solutions to help service our existing clients as well as on-boarding new clients. You'll need to be comfortable with building a detailed knowledge of our order management systems and technology solutions. You will have an adaptable approach, providing outstanding customer service.
There are multiple opportunities to further your career across the department or the company, such as becoming a Subject Matter Expert within the team, or progressing into an enterprise role. You could go on to take up a Leadership position, or pursue a role in our Product or Implementations teams.
The role can be broken down into 3 core areas:
Client Service – At Bloomberg we pride ourselves on focusing on customer experience, providing our clients with the fastest and most knowledgeable solutions. In the role, you will use your product knowledge and acquired client intel to build and maintain credible relationships with your clients, create clear and up-to-date documentation of client needs, and actively communicate effectively with internal and external stakeholders.
Product and Domain Expertise - You’ll know your customers’ business, our competitors, and Bloomberg’s product offerings. Keeping up to date with market trends while understanding the impact on our clients is essential. You will develop your knowledge of our products and customers' workflows, sharing and building this knowledge across your team.
Business Impact - This is the value-add brought to internal stakeholders, including Product, Sales, Implementation and Engineering. You'll be involved in generating leads and contributing to sales campaigns, prioritizing product enhancement requests for our Product and Engineering teams, and providing valuable customer intelligence that drives product improvements and sales performance.
- Knowledge of sell-side markets and an in-depth understanding of the full trade life cycle.
- Previous knowledge and experience of order management or electronic trading systems
- Understanding of regulation affecting the market
- Ability to communicate well at all stakeholder levels (technical contacts, product managers, traders, executive team etc.)
- To be a self-starter: a proactive collaborator with strong multi-tasking and prioritization skills
- Excellent customer service skills
- Ability to assist with product testing and project management work
We would love to see:
- 3 + years experience in a Finances Services/Technology position
- Knowledge of connectivity protocols such as FIX, TNP, XML
- Interest in technology and coding skills
If this sounds like you:
Apply if you think we’re a good match. We’ll get in touch with you to let you know the next steps but in the meantime feel free to browse this: http://www.bloomberg.com/professional
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.