Posted Mar 1, 2018 - Requisition No. 65615
We’re Bloomberg Enterprise Solutions - fast paced, innovative and expanding. We have worked hard and smart to become the $1bn business we are today. We partner closely with our clients, taking time to understand their unique businesses and individual data and technology needs. Our endless selection of datasets, covering all asset types, with multiple delivery technologies and flexible scheduling mean our clients are able to get exactly the data they need, when they need it, in the format they prefer. Without us, they simply can’t operate.
Due to business growth, and significant opportunity, there is an opportunity to join the Service Delivery leadership team within Enterprise Solutions in the US.
One of Bloomberg’s key differentiators is our level of customer service. It’s something we are proud to be known for in the industry. In this player/coach role, you will lead from the front a dynamic, multi-lingual support team. You will ensure you and your team provide a premier level of service whether answering questions on our data content and technology, investigating and troubleshooting a reported service delivery issue or attending a client meeting with a colleague from our Sales or Technical Account Management teams. You’ll also interact with multiple internal business areas in order to ensure a seamless level of outstanding customer service. So be prepared to demonstrate your strong communication skills and can-do attitude.
Reporting to the Americas Head of Service Delivery, you’ll bring with you a strong background in leading client facing teams within the financial services space. You’re great at keeping your cool in pressured situations, skilled at flexing your style to suit your audience. Importantly, you take pride in developing your team, managing them through the changing business environment associated with one of the fastest growing businesses in Bloomberg.
This role is best suited if you have experience of either Bloomberg's Enterprise product suite or other market data feed and technology platforms, which will enable you to assist your clients on a variety of different areas.
Apply if you think we're a good match. We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at this:
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.