Posted Oct 10, 2016 - Requisition No. 54909
A trader can't access Bloomberg, first line technical support can't fix the problem on the phone, they pass the problem to you. You visit the client locally, you use your initiative, you respond quickly and think on your feet. Within minutes, your troubleshooting skills have got the trader back up and working.
You're a calm voice and have a cool head in a fast-paced environment, you're customer service driven. Our clients internally and externally count on you, you wear many hats working in Bloomberg Field Service. You are part of a local team that works on a multitude of tasks that includes servicing our customers over the phone or on-site through to supporting our internal infrastructure. It could be a simple client visit to swap out a keyboard through to installing a router on site. But whatever it is you're happy to help.
Maintain an outstanding level of customer service focus whilst dealing with customers
Provide exemplary support to our customers, internal and external
Ensure all work is logged and updated using our proprietary ticketing system
You must have:
An understanding of Server and PC hardware
Great communication skills with the ability to remain calm under pressure
Aptitude to multi task
Fluency in Portuguese and English (Spanish is a plus)
Able to work 6 hours per day for 1-2 years while in school/university
Exposure to LAN and WAN technologies
An understanding of analogue and digital circuits (E1, STM-1, Metro E)
Exposure to popular end-user applications such as; Microsoft Office, Outlook, Chrome, Firefox etc.
Apply if you think we're a good match. We'll get in touch to let you know what the next steps are.
Bloomberg is an equal opportunities employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.