Technical Support Specialist - São Paulo | Sao Paulo | Bloomberg Careers

Technical Support Specialist - São Paulo

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Sao Paulo

Posted May 3, 2022 - Requisition No. 103205

You are key to engaging our customers. If a  trader can't access Bloomberg, and telephone support can't fix the problem, then they come to you for your expertise. You will  visit the client locally, use your initiative, empathy and quick thinking to get the customer back on track for success.

 

The Role:
Our Bloomberg On-Site Support (BOS) teams  provide 24/7 on-site technical solutions to Bloomberg’s internal and external customers in more than 75 countries. Our customers rely on our technology and the support that we provide to be able to do their jobs in a dynamic, demanding, and technology-focused environment.
 
Our unwavering commitment to the principle that “customers come first” has allowed us to add real value to the company. We operate as Technical Account Managers when we are on site and make valuable contributions to our clients because of our expertise within Bloomberg. We also collaborate closely with  Bloomberg Technical Operations teams. We pride ourselves in offering an excellent  customer solution focused service. We seek to listen,  understand and pre-empt client needs as well as deliver personal, on-the-ground assistance. We are also core to  spotting gaps and opportunities and implementing changes.

We will also trust and enable you to:

  • Be a passionate learner - there is always something new happening at Bloomberg
  • Maintain an outstanding level of customer service, internally and externally
  • Ensure all work is logged and updated using our ticketing system
  • Have the ability to work under pressure
  • Our team actively supports each other to create an open and inclusive culture. We positively challenge and support each other to deliver an outstanding service to our customers.  We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. More information on Bloomberg is available at: https://www.bloomberg.com/company/

 

We'll Trust You To:
 

  • Maintain an outstanding level of customer service focus whilst dealing with customers (account management, license activation, software support).
  • Provide exemplary on-site support to install or service critical servers, appliances and computers for external clients and internal data center.
  • Demonstrate excellent stakeholder management skills when taking care of telco vendors within Brazil (Telefonica, Algar, Lumen, Claro, etc...) to report and raise service impact issues on tail circuits.
  • Be the point of contact for internal colleagues when they face technical issues in the office.
  • Ensure all work is logged and updated using our proprietary ticketing system.
  • Have the ability to multitask in a fast paced environment with strong attention to detail.
  • Be organized and manage incoming workflows.

 

You'll need to have:
 

  • Ability to work on call for occasional evening or weekend work (with time off provided in lieu).
  • Fluency in Portuguese, English (Fluency in Spanish is a plus).
  • Exposure to networking technology (Networking hardware, TCP/IP, LAN and WAN).
  • Experience installing and troubleshooting Windows software, PC Hardware, and peripheral devices.
  • Good listening and problem solving skills.
  • Experience in a client facing role.
  • Maintain an outstanding level of customer service focus.

Does this sound like you?

Apply if you think we're a good match. We'll get in touch to let you know what the next steps are.
Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or maternity/parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law. Bloomberg is a disability inclusive employer. Please let us know if you require any reasonable adjustments to be made for the recruitment process. If you would prefer to discuss this confidentially, please email amer_recruit@bloomberg.net.

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