Technical Support Specialist - São Paulo
Posted May 14, 2021 - Requisition No. 90794
You are key to engaging our customers. If a trader can't access Bloomberg, and telephone support can't fix the problem, then they come to you for your expertise. You will visit the client locally, use your initiative, empathy and quick thinking to get the customer back on track for success.
Our Bloomberg On-Site Support (BOS) teams provide 24/7 on-site technical solutions to Bloomberg’s internal and external customers in more than 75 countries. Our customers rely on our technology and the support that we provide to be able to do their jobs in a dynamic, demanding, and technology-focused environment.
Our unwavering commitment to the principle that “customers come first” has allowed us to add real value to the company. We operate as Technical Account Managers when we are on site and make valuable contributions to our clients because of our expertise within Bloomberg. We also collaborate closely with Bloomberg Technical Operations teams. We pride ourselves in offering an excellent customer solution focused service. We seek to listen, understand and pre-empt client needs as well as deliver personal, on-the-ground assistance. We are also core to spotting gaps and opportunities and implementing changes.
We will also trust and enable you to:
- Be a passionate learner - there is always something new happening at Bloomberg
- Maintain an outstanding level of customer service, internally and externally
- Ensure all work is logged and updated using our ticketing system
- Have the ability to work under pressure
Our team actively support each other to create an open and inclusive culture. We positively challenge and support each other to deliver an outstanding service to our customers. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. More information on Bloomberg is available at: https://www.bloomberg.com/company/
You should have:
- Fluency in English.
- Good listening and problem solving skills.
- Ability to work on call for occasional evening or weekend work (with time off provided in lieu).
- A valid driving license
- Experience in a client facing role
- Experience working with PC software/hardware
- Experience with Networks
We would love to see:
Does this sound like you?
Apply if you think we're a good match. We'll get in touch to let you know what the next steps are.
Bloomberg is committed to diversity. It drives our innovation. At Bloomberg, you'll have the opportunity to go above and beyond and to take risks. You'll be a part of an organization that is entering new markets, launching new ventures, and pushing boundaries. Our ever-expanding array of technology, data, news, and media services champions innovation and empowers clients -- and offers nearly limitless opportunities for career growth.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We bring out the best in each other.