On-Site Support Specialist, User Support, Bloomberg Financial Solutions

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Seattle, WA

Posted Jun 24, 2024 - Requisition No. 126145

Bloomberg is a global leader in business and financial information, news and insight, and we use innovative technology to deliver trusted data and bring transparency to the financial markets. Our customers around the globe rely on us for the information and tools they need to make critical investment decisions and remain connected across all sides of the financial community. And, to ensure the best experience for our 20,000+ employees across 176 offices globally, we provide the spaces and systems that allow our teams to work together with agility, productivity and collaboration, no matter where they are.

The Bloomberg Financial Solutions department of 5,000+ employees is at the forefront of ensuring success for our customers and employees alike. Our team comprises several key pillars: sales, service, operations, culture and brand. As a department, we are united by a common goal: We create meaningful relationships with clients by understanding their needs and delivering exceptional end-to-end support from sales and implementation, through their ongoing relationship with Bloomberg.

Our Team:

Join our Bloomberg On-Site Support (BOS) teams, where we operate with urgency to deliver outstanding service and technical solutions to Bloomberg's global clientele spanning over 75 countries. Our department is the backbone of support, ensuring seamless operations for both internal and external customers in a dynamic, technology-driven landscape.

At the heart of our mission lies a team of highly skilled specialists dedicated to providing comprehensive support for Bloomberg's hardware, software, and network infrastructure. As a Support Specialist, you play a pivotal role in delivering unparalleled customer and technical service to both clients and internal users.
What sets our role apart is our unique approach of supporting external clients through our proprietary help desk system while also providing on-site assistance as required. Our overarching goal is to cultivate trust with our clients, serving as a reliable presence in a fast-paced environment. We understand the urgency of our clients' needs and strive to embody a business-acumen-driven, customer-centric attitude in all our interactions.

Our team operates within a culture of openness and collaboration, where we challenge and support each other to excel. Join us and become part of a tight-knit team in an environment that encourages growth and innovation.

The Role:

Join our dynamic Bloomberg On-Site Support (BOS) team in Seattle. As a Support Specialist, you will be based in Seattle, providing onsite support to the Seattle News Bureau and clients in the surrounding metropolitan area.

Key Responsibilities:

  • Onsite Support: Deliver exemplary on-site assistance for the installation and servicing of critical servers, routers, appliances, and computers.
  • Order Management and Implementation: Support order management and implementation processes, working closely with clients and the Sales Department.
  • Internal IT Support: Serve as the primary point of contact for internal IT support within Bloomberg offices, addressing user support needs related to facilities, infrastructure, network connectivity, and desktop support.
  • Customer Service Focus: Provide exceptional customer service during client interactions, managing tasks such as account management, license activation, and software support.
  • Technical Expertise: Utilize Linux-based platforms proficiently to console into routers for service or new installations.
  • Vendor Management: Collaborate with vendors and consultants in the Western Region to ensure efficient service delivery.
  • Documentation: Maintain meticulous documentation of all tasks and updates using our proprietary ticketing system.
  • Multitasking: Effectively multitask in a fast-paced environment with a keen eye for detail.

Key Competencies for Success:

  • 3 plus years of relevant experience 
  • Self-Starter: Proactive and versatile in supporting a remote office.
  • Customer Service and Communication: Mastery in customer service and communication, focusing on customer-facing interactions and problem-solving abilities.

  • Technical Proficiency: Proficient in troubleshooting within both Windows and Mac environments, covering software, hardware, and networking issues.
  • Mobile Device Expertise: Strong understanding of Android and iOS platforms.

What's it Like To Work Here?

We work hard. We are ambitious and set ourselves tough business goals. We are a meritocracy where everyone has a voice - not a job title. Working with people you trust, respect, and can collaborate with is more important than titles or position. Things move fast, and we want people who will enjoy working in this environment and feed off the energy. But it isn’t all about work. Giving back is one of our core values, and there are many ways to get involved in philanthropic initiatives from helping local school kids with their reading to helping clean up local parks and waterways.

What is Bloomberg?: https://www.bloomberg.com/company/stories/what-is-bloomberg/

View our Benefits: https://www.bloomberg.com/company/careers/working-here/employee-benefits/united-states/?tactic-page=588601

Apply if you think we're a good match. We'll get in touch to let you know that the next steps are.

Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.

Bloomberg provides reasonable adjustment/accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable adjustment/accommodation to apply for a job or to perform your job. Examples of reasonable adjustment/accommodation include but are not limited to making a change to the application process work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you would prefer to discuss this confidentially, please email AMER_recruit@bloomberg.net (Americas), EMEA_recruit@bloomberg.net (Europe, the Middle East and Africa), or APAC_recruit@bloomberg.net (Asia-Pacific), based on the region you are submitting an application for.

Salary Range: 70,000 - 95,000 USD Annually + Benefits + Bonus

The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level.

We offer one of the most comprehensive and generous benefits plans available and offer a range of total rewards that may include merit increases, incentive compensation [Exempt roles only], paid holidays, paid time off, medical, dental, vision, short and long term disability benefits, 401(k) +match, life insurance, and various wellness programs, among others. The Company does not provide benefits directly to contingent workers/contractors and interns.

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