2021 Bloomberg Customer Support Representative, April class (Mandarin speaker) - Shanghai
Posted Dec 4, 2020 - Requisition No. 87540
Bloomberg fuels the power of information and technology to bring transparency to a sophisticated world. A global financial information and news leader that provides influential decision makers a critical edge by connecting them to a dynamic network of information, people and ideas. The company delivers data, news and analytics through innovative technology and provides real time financial information to more than 325,000 subscribers globally.
In a career at Bloomberg, you will play a significant role in making it all happen. You will be joining a team of solution-finders, with a real passion for providing superb customer service in a fast-paced environment. Driven. Surprising. Purposeful. Life at Bloomberg is many things, but it is never dull! We are a truly global business with a truly diverse workforce. We pride ourselves on being open, inclusive and collaborative — and in providing a work environment that encourages our employees to be their best.
What’s The Role?
The team has two critical focus areas: to provide outstanding customer service to a broad range of clients, and ensure the fast and effective management of various client workflows and hardware/software issues.
We are in charge of the installation, connection, hardware management and workflow support of terminal clients over the phone and via Bloomberg Instant Messaging. We assist fast-paced clients operating in Capital Markets, Asset Management and Financial Services by installing the Bloomberg software and configuring proprietary hardware, such as keyboards and biometrics. Moreover, as automation continues to grow in the industry, we are adapting to understand our clients’ technological needs. We tackle our clients’ software issues, and we understand how it relates to their workflows and asset-class needs. Working with critical information and highly sophisticated tools, we ensure the security of our clients’ accounts and data.
Secondly, we connect with our clients, including CEOs and executive managers, with access to proprietary data and information. We set-up, train, and connect our clients to the various Bloomberg products and platforms they subscribe to.
Who you are:
You come to work with a purpose, are curious and take pride in being customer service driven. You love being a member of a team where clients count on you every day, and you challenge and support your colleagues to innovate, learn and deliver the best service possible.
What's in it for you?
We provide all new hires an 8-week long training program, which covers aspects such as an introduction to our products and services, our clients, a broader insight into global financial markets, general daily inquiries, product setup and hardware, and troubleshooting.
You'll never stop learning...we'll invest in your career, and coupled with our outstanding approach to career development, we will help you expand your skills and opportunities in this role through project involvements. Our Bloomberg Technology Client Services specialists are enabled to be involved in mentoring, recruiting, quality control and idea generation.
You will have the opportunity to further develop your technical skills within the Technology Services and Solutions Business or champion your career across the company. Our alumni have a diversity of successful career paths to: Analytics & Sales, Enterprise Technology Services, Global Data, Compliance, Engineering as well as Advanced IT roles and Client Financial Services.
You’ll need to have:
- Bachelor's degree or equivalent experience
- Ability to provide outstanding customer service to clients through live, interactive media (e.g. phone, messaging, etc.)
- A proven interest in Finance and Technology
- Desire to develop skills and experience in customer service in a fast-paced FinTech environment
- Eagerness to learn new technologies and ability to retain information
- Multi-tasking and problem solving skills as well as an ability to work independently and being involved with a larger international team
- An interest in progressing a career within Bloomberg
- We require that you are legally authorized to work full-time in the country of application and that you don't require sponsorship in the future.
- Proficiency in Mandarin and English (written and verbal)
We’d love to see:
- Work experience in a client/customer facing role
- Curiosity to identify, research, and resolve customer technology, software and hardware issues
- Awareness of data management, privacy and information security
- Aptitude to work within highly connected and software-based systems
You'll need to be able to:
- Start full time work in early April 2021
- Occasionally work weekends or on a bank holiday (weekday off in lieu)
If this sounds like you:
Apply if you think we're a good match. We'll get in touch to let you know what the next steps are! Please note this is a two stage application process, following the submission of your candidate details you will receive an email with directions to complete an online assessment. Your application will not be complete until you have submitted the assessment.
Bloomberg is an equal opportunities employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.