Global Data Analytics - Mandarin speaking - Shanghai

Careers at Bloomberg

Shanghai

Posted Jul 11, 2018 - Requisition No. 68057

Bloomberg, the global business and financial information and news leader, gives influential decision makers a critical edge by connecting them to a dynamic network of information, people and ideas. The company's strength - delivering data, news and analytics through innovative technology, quickly and accurately - is at the core of the Bloomberg Professional service, which provides real time financial information to subscribers globally.

First impressions can make or break a client's perception of an organization. This is why our Global Data Analytics role is about more than managing client enquires on Bloomberg's world sought after data.

What’s the role?

In this role, you'll serve on the legendary Bloomberg Analytics Help Desk, which is an integral part of our offering, within our Global Data Department. Our clients have come to rely on the knowledge, expertise, and exceptional service that our Data Analytics Representatives provide as they guide clients on their data related queries and teach them how various enhancements can help in their day-to-day work.

You are on the front-line, working as part of a team to provide Bloomberg customers with accurate and timely answers via our chat system and on phone calls. It's about working together to solve complex issues and building invaluable relationships with clients whilst ensuring that all product groups in the Global Data department are communicated with.

You will also play a key role in the team’s initiatives around supporting customers, participating in analyst training. There are opportunities to work with other Global Data teams suggesting ideas to improve overall customer experience.

What's in it for you?

You will take part in the Global Data Training Programme for two-weeks which will help you build the foundation for your entire career at Bloomberg. The training will teach you financial concepts, data and the functions of our state-of-the-art Bloomberg Terminal.

Joining the Global Data Department means that you are a part of one of the world's leading sources of data, providing accurate, up-to-the-second insights for financial market professionals. The data collected provides transparency into the markets and specific securities and will continue to build on the core foundation of our business as we expand our depth and breadth of coverage.

You will develop the product knowledge, learn about our clients and their needs and build relationships throughout the company. As your experience in the team grows, you will be expected to have greater influence on how the Global Data Department can be more efficient and improve the service delivered to our clients by providing faster and more insightful answers. This might be through technical or market expertise, project management or leadership.

We will trust you to:

  • Provide exceptional customer service
  • Have excellent verbal and written communication, including strong telephone etiquette
  • Multi-task and work well under pressure

You'll need to have:

  • Native in Mandarin and business fluency in English
  • Excellent people skills as demonstrated through experience in customer service or other client facing roles
  • Proven experience working and contributing to a team

We'd love you to have:

  • Prior experience/coursework or strong knowledge and understanding of the financial markets
  • Ability to demonstrate project management skills
  • Interest/experience in data research
  • Knowledge in information technology or statistical analysis or computer programming (for example VBA, SQL, Python, Regex)

Does this sound like you?

If you think we're a good match, submit an application through www.blpcareers.com and follow our Wechat account @BloombergCareers. We'll get in touch to let you know what the next steps are!

Bloomberg is an equal opportunities employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Similar jobs