2023 Customer Support Internship for 2024 Customer Support Representative Graduate Program (Mandarin Speaker)
Posted Jan 9, 2023 - Requisition No. 106464
Bloomberg ignites the power of information and technology to bring clarity to a sophisticated world. A global financial information and news leader that provides influential decision makers a critical edge by connecting them to a dynamic network of information, people and ideas. The company delivers data, news and analytics through innovative technology and provides real time financial information to more than 325,000 subscribers globally.
In a career at Bloomberg, you will play a vital role in making it all happen. You will be joining a team of solution-finders, with a real passion for providing superb customer service in a fast-paced environment. Exciting. Surprising. Purposeful. Life at Bloomberg is many things, but it is never dull. We are a truly global business with a truly diverse workforce. We pride ourselves on being open, inclusive and collaborative — and in providing a work environment that encourages our employees to be their best.
What’s The Role?
Are you passionate about working in financial markets and by the prospect of providing technical support for the world's leading financial professionals? If so, join the Bloomberg Customer Support team, which is a key part of our User Support business.
As a Bloomberg Customer Support professional, you have two critical focus areas: to provide superb customer service to a broad range of clients, and ensure the fast and effective management of various client workflows and hardware/software issues.
You will be responsible for the installation, connection, hardware management and workflow support of terminal clients over the phone and via Bloomberg Instant Messaging. The position includes assisting fast-paced clients operating in Capital Markets, Asset Management and Financial Services by installing the Bloomberg software and configuring proprietary hardware, such as keyboards and biometrics. Moreover, as automation continues to grow in the industry, we are adapting to understand our clients’ technological needs. We tackle our clients’ software issues, and we understand how it relates to their workflows and asset-class needs. Working with critical information and highly sophisticated tools, we ensure the security of our clients’ accounts and data.
Secondly, you will connect with our clients, including CEOs and executive managers with access to proprietary data and information. We set-up, train, and connect our clients to the various Bloomberg products and platforms they subscribe to. You will work as part of our 500 strong distributed team, supporting our clients collectively in more than 18 languages.
Who you are:
You come to work with a purpose, understand what vitality means to a trader, are curious and take pride in being customer service driven. You love being part of a team where clients count on you every day, and you challenge and support your colleagues to innovate, learn and deliver the best service possible.
What's in it for you?
We provide all new hires an 6-8 week long training program, which covers aspects such as an introduction to Bloomberg products and services, our clients, a broader insight into global financial markets, general daily inquiries, product setup and hardware, and troubleshooting.
You'll never stop learning...we'll invest in your career, and coupled with our unrivaled approach to career development, we will help you expand your skills and opportunities in this role through project involvements. Our Bloomberg Customer Support Representatives have the opportunity to be involved in mentoring, recruiting, quality control and idea generation.
You will have the opportunity to champion your career across the company. Our alumni have a diversity of successful career paths to: Analytics & Sales, Data,Technical Support, Finance, Enterprise Services and Corporate Admins.
Completing our 2023 Summer Internship program (10 weeks between May to July 2023) is an integral and important part of assessment process for 2024 Graduate Program.
The summer internship program consists of:
This is an exciting internship for students seeking a unique experience. We will make sure that you are ready to provide exceptional customer service through our training program. You will also receive an introduction to Bloomberg products and services, our clients, a broader insight into global financial markets, general daily inquiries, product setup and hardware, and troubleshooting.
We will help you expand your skills and opportunities in this role through project involvements. Our Interns are involved in mentoring, quality control and idea generation. Successful interns will have the opportunity to be offered a permanent full time role in Bloomberg Customer Support at the end of the Internship.
This is an entry level role, where you’ll need to have:
To be a current penultimate year tertiary student, with not more than 5 years of work experience, who will be available for a 10 weeks summer internship from May to July 2023, and will be available to start full-time employment with us in 2024.
- Business proficiency and fluency in English and Mandarin to manage respective clients
- Exposure in customer support/managing stakeholders from various profile through school, work, internship or extracurricular activities
- A demonstrable interest in financial markets or technology and the aspiration to work in the financial/fintech services industry (example: course of degree or work/internship experience or extracurricular activities)
- Ability to identify, research, and resolve customer technology, software and hardware issues
- Strong critical-thinking, problem solving and solid attention to detail
- Ability to communicate effectively and articulate thought process clearly
- A customer service and solution-focused mindset with a high degree of interpersonal skills to deal exceptionally with client’s demands through live, interactive media (e.g. phone, messaging, etc.)
- The ability to multitask and work in a dynamic fast-paced environment
- High level of resilience and ability to adapt to change
We’d love to see:
Ability to work independently and as part of a larger global team
Awareness of data management, privacy and information security
You'll need to be able to:
Occasionally work weekends or on a bank holiday (weekday off in lieu)
This is a future opportunity in our 2024 graduate hiring program with a 2023 summer internship opportunity.
Does this sound like you?
Apply if you think we're a good match. Please note this is a two stage application process, following the submission of your candidate details you will receive an email with directions to complete an online assessment. Your application will not be complete until you have submitted the assessment. We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at this: https://www.bloomberg.com/company/
Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or maternity/parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law. Bloomberg is a disability inclusive employer. Please let us know if you require any reasonable adjustments to be made for the recruitment process. If you would prefer to discuss this confidentially, please email email@example.com.