Global Customer Support Representative - English/Cantonese Bilingual Speaker

Careers at Bloomberg


Posted Aug 19, 2016 - Requisition No. 53622

You live to connect the dots, and providing solutions is second-nature to you. You are excited by the idea of being on our company's front line, dealing directly with clients and solving their problems before they even know about them. You know what customer service really means, and what it takes to truly excel as part of a team in this fast-paced financial environment.

The Team:

In the Global Customer Support department (GCUS) we provide 24/7 platinum customer service. Call into Bloomberg and you'll be speaking to us in a matter of seconds. Our team of talented multi-lingual Representatives, stationed in Bloomberg offices around the world, aims to provide a seamless experience to anybody who calls us, at any time of the day.

We'll trust you to:

  • Answer incoming calls from clients, employees, vendors (and anybody else!)
  • Identify, research and resolve customer issues quickly and professionally
  • Transfer calls to your colleagues in the appropriate departments
  • Troubleshoot certain issues directly with our clients
  • Provide a seamless, efficient and highly-professional customer service experience

What's in it for you:

  • Comprehensive training on all parts of the company and our clients
  • Direct exposure to market players from across the financial world
  • Real potential for exciting and varied career-progression

You'll need to have:

  • Excellent verbal and written communication skills in English and Cantonese
  • Strong communication skills (verbal and written)
  • Professional and friendly telephone etiquette
  • Ability to work under pressure in a fast-paced environment
  • Capacity to multi-task and collaborate in a team environment

We'd love you to have:

  • Previous experience in a customer service or call-centre role

If this sounds like you:

Apply! If we think you're a good match we'll get in touch to let you know the next steps.

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