Global Customer Support Representative - English and Cantonese Bilingual Speaker

Careers at Bloomberg

Singapore

Posted Mar 2, 2017 - Requisition No. 57264

You live to connect the dots, and providing solutions is second-nature to you. You are excited by the idea of being on our company's front line, dealing directly with clients and solving their problems before they even know about them. You know what customer service really means, and what it takes to truly excel as part of a team in this dynamic financial environment.

The Team:

In the Global Customer Support department (GCUS) we provide 24/7 platinum customer service. Call into Bloomberg and you'll be speaking to us in a matter of seconds. The team of talented multi-lingual Representatives, stationed in Bloomberg offices around the world, aim to provide a seamless experience to anybody who calls us, at any time of the day.

We'll trust you to:

  • Answer incoming calls from clients, employees, vendors (and anybody else!)
  • Identify, research and resolve customer issues quickly and - professionally
  • Transfer calls to your colleagues in the appropriate departments
  • Troubleshoot certain issues directly with our clients
  • Provide an efficient and highly-professional customer service experience

What's in it for you:

  • Comprehensive training on all parts of the company and our clients
  • Direct exposure to market players from across the financial world
  • Real potential for exciting and varied career-progression

You'll need to have:

  • Excellent verbal and written communication skills in both English and Cantonese
  • Strong communication skills (verbal and written)
  • Professional and friendly telephone etiquette
  • Ability to work under pressure in a fast-paced environment
  • Capacity to multi-task and collaborate in a team environment

We'd love you to have:

  • Previous experience in a customer service or call-centre role

If this sounds like you:

Apply! If we think you're a good match we'll get in touch to let you know the next steps.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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