User Support - Advanced Specialist, Risk - Singapore | Singapore | Bloomberg Careers

User Support - Advanced Specialist, Risk - Singapore

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Singapore

Posted Aug 26, 2022 - Requisition No. 107988

We are the first line of defense and the first line of offense. We are the domain experts. We are a group of highly technical individuals who provide high level support for Bloomberg’s sell-side and buy-side clients, working alongside Enterprise Sales and Product to influence client usage patterns, ensure accurate responses to our multi-asset analytics inquiries, gather feedback, mentor and educate new employees and develop them into future specialists with deep product knowledge.

We’ll trust you to:

  • Address complex client questions in real-time and be responsible for providing the best possible user experience for our Bloomberg Enterprise Solutions clients via live messaging (Bloomberg IB)
  • Conduct visits and trainings, and pitching Bloomberg analytics to Bloomberg Enterprise Solutions clients
  • Participate in region-wide usage campaigns across a wide range of clients to cement our existing customer base and create opportunities to cross-sell and up-sell
  • Collect and act upon client product feedback to drive its development
  • Attend product release calls to quickly learn and teach the new products to your peers and clients
  • Conduct internal training for new hires on market concepts and related Bloomberg functionality as well as develop more Advanced Specialists in the region
  • Create and maintain documentation and training content to be used by clients externally as well as colleagues internally
  • Continuously increase product knowledge and relevant skillsets to be aligned with business goals

You’ll need to have:

  • Minimum 5 years of experience in a client facing role in financial services or a financial technology company
  • Minimum 5 years of experience in risk management covering multi-asset classes
  • Prior experience in using Bloomberg enterprise solutions, or similar products, and applicable asset class functionality
  • A strong understanding of risk workflows at banks and corporates to act as a Subject Matter Expert and cascade that knowledge to your peers
  • A good understanding of the fixed income, forex, derivative products, trading workflows and regulatory landscape and be able to use that knowledge to identify potential business opportunities
  • Willingness to learn complex business and technology processes and actively contribute to their evolution
  • Ability to interact and collaborate effectively communicate with our clients and internal business units
  • Excellent understanding of customer service and experience in building strong customer relationships
  • Strong presentation and communication skills in English

We’d love to see:

  • Fluency in Mandarin or Korean or Japanese would be a plus as this role will be supporting clients across the Asia Pacific region
  • A strong sense of motivation to learn continually, adapt to ever-changing client workflows, and partner with clients to help them achieve efficiencies and generate alpha for their clients via the power of the Bloomberg terminal and its vast array of enterprise solutions

If this sounds like you:

Apply if you think we're a good match. We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at this: https://www.bloomberg.com/professional/

Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or maternity/parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.

Bloomberg is a disability inclusive employer. Please let us know if you require any reasonable adjustments to be made for the recruitment process. If you would prefer to discuss this confidentially, please email apac_recruit@bloomberg.net.

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