AV Event and On Site Technical Support - Tokyo | Tokyo | Bloomberg Careers

AV Event and On Site Technical Support - Tokyo

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Posted Dec 2, 2022 - Requisition No. 112055

Bloomberg is the global leader in business and financial data, news and insights. Using the power of technology, we connect the world’s decision makers to accurate information on the financial markets – and help them make faster, smarter decisions.

Who we are:

Through our services and applications, Workplace Operations & Supply Chain provide an employee experience that drives innovation, collaboration, productivity, and transparency. Our Global Employee Operations Team is central to this effort by providing platinum support to 21,000 employees and more than 500,000 annual visitors in more than 170 state-of-the-art offices around the world. We are a close-knit, hardworking team that relies upon a complex set of proprietary and third-party systems to deliver the services we provide. Those systems are the key to understanding where we are doing our jobs well and where we can develop.

Bloomberg's Audio-Visual team touches every business unit and every service offering within the organization. It’s the primary resource utilized to facilitate real-time face-to-face communication and enables remote location collaboration. Audio Visual is utilized everywhere and will need to be accessible anywhere to ensure smooth outcomes in your day-to-day. We also deliver outstanding service during onsite events on a local and global scale. Our service offerings fall into five distinct categories: AV Event execution, Event Technology, UC Collaboration, AV Infrastructure and Onsite Technical Support.

What’s the role:

We are seeking an experienced AV Event technician to join Bloomberg’s workplace operations events team in our Tokyo office. This role is a combination of technical event execution, AV infrastructure maintenance and technical escalation support. You’ll be primarily tasked with planning and executing AV events within Bloomberg’s offices. This includes both setting up conference rooms and training rooms as well as higher profile events in our auditorium event spaces. When not executing events, you’ll be responsible for the day-to-day maintenance of our conference rooms, AV event spaces, digital signage and high-level tech support needs. This can include assisting our help desk and on-site support teams with high ticket volumes. A top candidate will have extensive experience operating AV equipment during live events, maintaining AV infrastructure and providing best of class customer service to our internal and external stake holders. We are a company that rewards those who aren’t afraid to work outside of their comfort zone and are enthusiastic when asked to assist other departments.

We’ll trust you to:

  • Provide best in class customer service
  • Have solid experience as a Live event technician, working closely with other team members across APAC and backup each other
  • Be comfortable working on high profile events including vision/audio Mixing, camera framing, lighting, floor managing, racking cameras, and a good solid understanding of sophisticated AV events systems
  • Have a broad understanding of all aspects of corporate AV needs
  • Be confident working independently, in fast-paced dynamic environment involving live events, IPTV, video conferencing platforms (Zoom, Webex, MS Teams, etc.), training room management and general infrastructure support
  • Trouble-shoot sophisticated audio, video, switching and control systems problems required
  • Meeting with stakeholders to discuss audio, lighting, and video requirements
  • Manage vendor activities and maintain both new and existing vendor relationships to ensure that vendors fulfil their contractual obligations

You’ll need to have:

  • Demonstrated experience completing technical installation of AV technology, including equipment rack fabrication, site preparation, termination and calibration of audio and video equipment, and implementation of Crestron systems.
  • Experience within Event Management: working with event's team to ensure each and every event goes efficiently
  • Experience in setup, test, calibrate and commission equipment and devices as required to build a fully functional AV system in a corporate environment.
  • A steadfast demeanor towards customer service
  • A highly motivated, self-driven, proven analytical and problem-solving abilities
  • Flexibility and enthusiasm when assisting our service desk and support teams with trouble tickets
  • Ability to demonstrate outstanding technical/troubleshooting skills
  • Experience working with high profile guests and c-suite executives
  • Knowledge of Digital Signage, video processors, Crestron systems and corporate AV equipment.
  • Solid experience of video conference tools and troubleshooting (Zoom, Webex, MS Teams, Vidyo, etc)
  • Ability to operate successfully in a global landscape and have the dedication to move towards standardization and continuous improvement of processes
  • Ability to work effectively in a fast-paced, innovative environment demonstrating high energy, a sense of urgency and decisiveness
  • Flexibility in work hours, dictated by event schedule and business needs
  • Fluency in both written and spoken English. Business level Japanese also strongly preferred

We’d love to see:

  • Audio DSP, video processing, control system platform certifications (i.e., Biamp, Q-Sys, Extron, Christie, Crestron, AVIXA)
  • Network security and vulnerability standard methodologies
  • Complete solid understanding of today's AV technology
  • Ability to respond to changes in a short time frame
  • Valuing being a part of a best in class service team
  • Examples of completed projects and provide positive references
  • Ability to operate successfully in a global landscape and have the dedication to move towards standardization and continuous improvement of processes
  • Ability to work effectively in a fast-paced, innovative environment demonstrating high energy, a sense of urgency and decisiveness

Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or maternity/parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.

Bloomberg is a disability inclusive employer. Please let us know if you require any reasonable adjustments to be made for the recruitment process. If you would prefer to discuss this confidentially, please email apac_recruit@bloomberg.net.

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