Customer Account Management Support Representative (CAMS) - Tokyo

Careers at Bloomberg

Tokyo

Posted Aug 1, 2017 - Requisition No. 56041

The Role

We are seeking for a self-starter to join the group of Customer Account Management Support (CAMS). CAMS provides specialist operational support to Terminal Sales. Not only do they act in an advisory capacity, but they also assist Sales by managing large client projects and helping to tackle ongoing or complex unresolved issues. By having a detailed overview of Bloomberg processes and procedures, CAMS' role is also to identify opportunities to improve internal efficiency and to enhance the client's experience.

The department is an exciting opportunity for somebody who excels at problem solving and project management, has strong communication skills, and who enjoys working directly with partners internally and externally. A real passion for client relationship management and the ability to build a strong network with other businesses in Bloomberg is crucial to be successful in this role.

To apply for this role, you'll need to have:

  • Near native Japanese and fluent English
  • Experience in a client facing role preferably in Customer Service, Operations or related role. A consistent record for cultivating strong relationships with key internal and external partners
  • Strong communication skills, including negotiation and handling customer objections
  • Tenacious and creative problem solving skills including chasing internal departments
  • Self-starter with the ability to take a dedicated approach in their role
  • Ability to handle multiple account management projects at a time, while maintaining sharp attention to detail
  • Dedicated and persistent customer service
  • Excellent writing, oral communication, and presentation skills

If this sounds like you:

Apply if you think we're a good match! We'll get in touch to let you know what the next steps are.

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