Enterprise Data - Technical Account Manager - Tokyo
Posted Nov 29, 2019 - Requisition No. 79975
We’re Bloomberg Enterprise Data – exciting and innovative with a rapidly expanding successful business across the globe. We partner closely with our clients, taking time to understand their unique businesses and individual data and technology needs. Our endless selection of data sets, covering all asset types, with multiple delivery technologies and flexible scheduling mean our clients are able to get exactly the data they need, when they need it, in the format they prefer. Without us, they simply can’t operate.
What's the role?
We are a service focused team. Building trusted client relationships and customer satisfaction are our highest priority. As the primary technical interface into Bloomberg for our largest and most interactive clients, this role is the trusted adviser they turn to when making major technology and strategic decisions. We form deep, lasting relationships with our clients from senior leadership onward, ensuring we are the technology and data partner they turn to first to advance their business. We keep a keen eye out for opportunities as we advocate for Bloomberg within our clients as well as advocating for our clients within Bloomberg.
We are looking for someone who has managed a variety of projects, solved complex problems, and understands how to set and manage expectations comfortably. We are a service focused team, with customer satisfaction and building trusted lasting client relationships being of the highest priority.
You will need a keen eye for opportunities with the goal of deepening our partnership with clients, while working closely with the sales, product and implementation teams to reach our full commercial potential.
The Technical Account Management team are seen as senior leaders within the Enterprise Data Service Delivery organisation. You will have the opportunity to use your industry knowledge and experience to drive positive outcomes across both Bloomberg's business as well as your client's.
We'll trust you to take ownership of some of our most critical accounts, providing next-level customer service while attaining a deep and extensive understanding of client's architecture, infrastructure and application environment, and providing technical subject matter expertise across the Enterprise Data product portfolio. You will forge deep relationships across the client's technology teams within both the vertical IT and business silos (Equities, FICC, FX etc.) and horizontal functions (CTO, Architecture, Infrastructure, Sourcing etc.). These relationships as well as your understanding of client’s business will be leveraged to build strong partnerships by offering thought leadership and knowledge of industry trends to solve problems and help their businesses thrive. We host regular technology sessions and service review meetings with our most important clients, while also highlighting use cases for additional Enterprise products and services.
Our Technical Account Management team provide project management for product implementations and upgrades, leading virtual teams and leveraging the necessary internal resources to ensure the successful delivery of the agreed solutions and keeping our key clients in the loop through every step of the way. You will need to be comfortable leading internally and being a bridge across multiple teams to solve problems and create new opportunities. We will need you to form comprehensive and cohesive plans in collaboration with the client for the integration and support of Bloomberg products and services across APAC, and provide regular reporting both to the client and internally on project status and progression towards key milestones.
Building a strong understanding of our clients’ businesses as a key strategic partner will lead to opportunities to expand usage of our products and services. You will need to partner closely with internal Sales and Product teams to identify and qualify sales opportunities, while providing input to the Product group on proposed requirements for implementing and supporting new products.
You’ll need to have:
- Strong project management experience focusing on your ability to communicate across all levels of a business.
- Experience managing revenue-generating accounts and in delivering a service
- Technical market data analysis is advantageous
- Knowledge of financial market data products, delivery services, APIs and protocol technologies
- Knowledge of Industry trends would be highly advantageous (Cloud, Virtualization, Cost optimization and innovation, AI, ML,)
- Strong relationship skills to build and nurture lasting and trusting bonds between us and our clients
- Excellent communication skills allowing you be clear and direct, and to set and manage expectations without miscommunication.
- Pre-sales experience, and a commercial awareness
- Knowledge of the concepts of market data compliance rules and regulations
- Broad Knowledge and experience of market data tools (e.g. reporting, entitlement and administration systems)
- Business-level Japanese language is ideal
- Awareness of trading applications and systems is also desirable
If this sounds like you:
Apply if you think we're a good match! We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at this: https://www.bloomberg.com/professional/solution/data-and-content
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.