Enterprise Resilience and Incident Management Representative – Tokyo | Tokyo | Bloomberg Careers

Enterprise Resilience and Incident Management Representative – Tokyo

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Posted Sep 22, 2022 - Requisition No. 109030

Bloomberg is the world's primary distributor of financial data and a top news provider of the 21st century. A global information and technology company, we use our dynamic network of data, ideas and analysis to solve difficult problems every day. Our customers around the world rely on us to deliver accurate, real-time business and market information that helps them make important financial decisions. At Bloomberg, we are guided by four core values that are the foundation of our continued success: innovation, collaboration, customer service and doing the right thing. We harness the power of data and technology to organize, understand and improve our world. 

What’s the role? 

Based in either Hong Kong or Tokyo, and forming part of the Enterprise Resilience and Incident Management (ERIM) team at Bloomberg, you will be part of a global team working to ensure that Bloomberg is prepared and ready to manage incidents effectively, with the least amount of impact to our business, clients, or brand. You will act as a trusted advisor for cross-functional teams throughout their ERIM planning lifecycle. You will manage incidents, lead the business impact analysis, facilitate continuity planning, verify plan effectiveness via exercises, analyse risks, and drive mitigation strategies. 
 We’ll trust you to:  

  • Lead the APAC implementation of our global policies and procedures designed to minimize impacts in the event of a business disruption 
  • Support the broader team to onboard a new third party ERIM platform to enhance our planning and response capabilities 
  • Ensure alignment of business continuity objectives with leadership and communicate significant risks and incidents as appropriate 
  • Assist in the implementation of a mature and progressive business continuity programme by executing on all business continuity pillars including BCM system integration, BIA reviews, recovery capabilities risk assessments, and evaluating 3rd party key dependencies 
  • Partner with Enterprise Business Risk Management, Legal, Compliance, Chief Risk Officers, Internal Audit and other key stakeholders to report on governance, compliance and regulatory operational resiliency requirements 
  • Conduct ERIM trainings at all levels to include on-line courses, introductory training, testing of tools, table-top and simulation exercises, and manager forums as appropriate 
  • Coordinate with the functional, technology, and regional leadership teams to deliver risk-relevant business continuity training 
  • Ensure local and regional incident response teams are consistently prepared and coordinated and provide hands-on support during any event that impacts Bloomberg employees, clients, or facilities. 
  • Conduct after-action reviews following exercises and incidents to ensure learnings are gathered and corrective actions are implemented to improve organizational resilience 
  • Collaborate with multiple stakeholder groups to collect and utilize data to develop and refine business continuity strategies as needed 
  • Collaborate with and support the Global Health and Life Safety (GHLS) team within APAC 
  • Support business recovery sites (where applicable), remote access solutions for Bloomberg employees, and other recovery strategies 
  • Track metrics and key performance indicators to demonstrate readiness, enable identification of gaps, and improve resiliency of the organization 
    You’ll need to have: 
  • Minimum 5 years crisis/incident management and business continuity or related experience (e.g. risk, vendor risk, compliance) and/or minimum 5 years experience of operating in a cross-functional role with senior stakeholder engagement at Bloomberg 
  • Demonstrated experience in developing new business continuity capabilities and remediating gaps, and continuously monitoring and improving resiliency to align with changing business needs  
  • Strong ability to influence internal and external stakeholders in order to successfully solicit buy-in for ERIM programs, training and initiatives 
  • Highly developed relationship management and partnership skills 
  • Proven ability to lead projects involving cross-functional teams 
  • Excellent written and oral English communication skills 
  • Ability to successfully deliver program training to diverse teams 
  • Strong project management, problem solving, and facilitation skills 
  • Demonstrated ability to perform under pressure and consistently meet program deadlines 
  • A working understanding of Bloomberg’s business 
    We’d love to see:  
  • Bachelor’s degree 
  • Work experience in a large organization implementing global standards, policies and procedures 
  • An understanding of the operational and technical infrastructure of financial firms and the financial markets 
  • Experience with incident management and business continuity management systems and tools  
  •   Experience with onboarding such tools would also be preferred  
  • Experience in Scrum principles and a working knowledge of supporting tools such as Jira  
  • An understanding of broader risk and enterprise risk management principles 
    If this sounds like you: 
    If you think you are a good match, driven and eager to learn, then apply!  

Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or maternity/parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.

Bloomberg is a disability inclusive employer. Please let us know if you require any reasonable adjustments to be made for the recruitment process. If you would prefer to discuss this confidentially, please email apac_recruit@bloomberg.net.

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