Enterprise Services - Buy-side Order Management System Client Support (AIM Tradedesk) - Tokyo
Posted Apr 21, 2022 - Requisition No. 102702
Fund managers, compliance officers and middle office managers face the challenge of doing their job in the most efficient way possible. They need solutions that help them trade securities, attain best execution, and manage their risk, compliance and straight-through processing. Bloomberg’s buy-side order, execution, and position management system is designed to meet and exceed these needs.
What’s the role?
As part of our Asset and Investment Manager (AIM) Tradedesk support team, you will work in a client facing role, liaising with buy-side professionals to deliver a knowledgeable and proactive service on our buy-side order management solutions. Our AIM product suite delivers global order, execution and position management tools for front-office professionals as well as middle and back office operations
We are looking for individuals with strong customer service skills to enable our AIM clients to operate effectively. Our clients rely on your domain expertise to guide them, so that they can use the power of our Order Management System (OMS) to make better business decisions. To be successful, you will be a curious and inquisitive troubleshooter that is eager to share tips and insights about business-critical features and exciting new functionality. Whether you’re on a chat, getting on a call or on-site with your client, you can quickly size up a situation and provide a solution.
We’ll trust you to:
- Use the product knowledge we provide via extensive training, and acquired client intel to build and maintain credible relationships with your clients, deliver client training and actively communicate effectively with external stakeholders
- Keep up to date with market trends, understanding the impact on our clients’ workflows and businesses
- Develop your knowledge of our products and customers' workflows, sharing and building this knowledge across your team
- Actively generate leads and contribute to sales campaigns, prioritising product enhancement requests for our Product and Engineering teams, and providing valuable customer intelligence that drives product improvements and sales performance
You'll need to have:
- Minimum of 18 months client facing experience in a customer focused role
- Strong multi-tasking skills; being a self-starter and a proactive collaborator
- Attention to detail with strong analytical skill
- Strong presentation and communication skills in Japanese and English
We’d love to see:
- Previous experience of working with pre-trade, at-trade or post-trade Buy-Side workflows
- Previous experience supporting an OMS or other electronic trading systems
If this sounds like you:
Apply if you think we're a good match. We'll get in touch to let you know what the next steps are, but in the meantime feel free to browse this: https://www.bloomberg.com/professional/product/asset-and-investment-manager/
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