Implementation Specialist - Technical Operations - Tokyo

Careers at Bloomberg

Tokyo

Posted Oct 20, 2017 - Requisition No. 62859

What's in it for you?

Bloomberg’s Implementation Specialists are the very best in global front line support. Responsible for deploying and supporting Bloomberg’s range of products and services, this high-profile role requires the best in technical troubleshooting and project management.

In this role, you will provide both new and existing Bloomberg clients with platinum customer service, offering your advanced technical skills to resolve issues and working closely with a range of stakeholders to deliver access to the Bloomberg infrastructure while meeting our clients’ connectivity needs. A confident and well-organized communicator, you will also be responsible for handling key accounts, liaising with market data and technology personnel on a regular basis, as well as with telecommunication providers, service vendors, and a range of internal stakeholders to ensure the highest quality of service to our customers.

You will need to be a self-starter with a real passion for technology, proficient at multitasking in a high-volume environment, and utterly dedicated to providing exceptional customer service. If you would like to be involved in an exciting, dynamic role that allows you to fully utilize your communication, technical and project coordination skills while gaining insight into the global financial markets, then this may be the opportunity for you.

We'll trust you to:

  • Support Bloomberg's software, hardware, and network offerings, coordinating with clients and stakeholders throughout
  • Smoothly integrate Bloomberg products and services into our clients’ environments (new and existing)
  • Coordinate and handle internal/external resources to meet tight project deadlines
  • Recommend, design, and implement communication strategies to improve the support of Bloomberg products and services
  • Multitask to prioritize a high volume of simultaneous projects and tasks

You need to have:

  • A passion for and demonstrable experience of supporting technology across a multitude of platforms
  • A deep understanding of PC hardware, operating systems and software suites (Windows & Mac OS, Office Suite, VBA)
  • Business proficiency in both English and Japanese (reading, writing, and speaking)
  • Experience with communicating and coordinating with internal/external groups to define project scope and meet project deliverables across the implementation process
  • Excellent communication skills and customer service skills
  • An ability to remain calm under pressure
  • An aptitude for multitasking

We’d love to see:

  • Knowledge of telecommunication lines, basic network design and security (E1/T1 lines, TCP/IP, SOCKS5)

If this sounds like you:

Apply if you think we're a good match. We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at this: https://www.techatbloomberg.com/

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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